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How to Configure Webmail in Microsoft Outlook: Complete Step-by-Step Guide

By Pakish Support Team10 min readEmail

To configure your cPanel Webmail in Microsoft Outlook, you need your email address, password, and the correct IMAP/SMTP server settings. The incoming mail server is mail.yourdomain.com on port 993 (IMAP with SSL), and the outgoing mail server is mail.yourdomain.com on port 465 (SMTP with SSL). This guide covers Outlook 2019, 2021, and Microsoft 365 with exact screenshots-equivalent instructions for Pakistani hosting users on Pakish.net.

Using Outlook with your professional email gives you desktop notifications, calendar integration, offline access, and a unified inbox for all your business accounts — capabilities that browser-based Webmail cannot match.

Before You Start: Gather Your Email Settings

Before opening Outlook, collect these four pieces of information from your cPanel or Pakish welcome email:

| Setting | Value | Where to Find It | |---|---|---| | Email Address | info@yourdomain.com | cPanel → Email Accounts | | Password | Your email account password | Set when creating the email account | | Incoming Server | mail.yourdomain.com | Replace with your actual domain | | Outgoing Server | mail.yourdomain.com | Same as incoming server |

Protocol Comparison: IMAP vs POP3

| Feature | IMAP (Recommended) | POP3 | |---|---|---| | Emails stored on | Server (accessible everywhere) | Downloaded to local device only | | Multi-device sync | Yes — phone, laptop, tablet all stay synced | No — only the download device has emails | | Server storage | Uses mailbox quota on server | Frees up server space after download | | Best for | Business users, multiple devices | Single device, limited server storage | | Port (SSL) | 993 | 995 |

Recommendation: Always use IMAP unless you have a specific reason to use POP3. IMAP keeps your emails synchronized across all devices — your phone, laptop, and Webmail all show the same inbox, sent items, and folders.

Configuring Outlook 2019 / 2021

Step 1: Open Account Settings

  1. Open Microsoft Outlook
  2. Click File in the top-left menu bar
  3. Click Add Account

If this is your first time opening Outlook, the setup wizard will appear automatically.

Step 2: Enter Your Email Address

  1. Type your full email address: info@yourdomain.com
  2. Click Advanced options
  3. Check the box that says "Let me set up my account manually"
  4. Click Connect

Step 3: Choose Account Type

Select IMAP from the list of account types shown.

Step 4: Enter Server Settings

Outlook will now ask for your incoming and outgoing mail server settings. Enter the following:

Incoming Mail (IMAP):

| Field | Value | |---|---| | Server | mail.yourdomain.com | | Port | 993 | | Encryption method | SSL/TLS |

Outgoing Mail (SMTP):

| Field | Value | |---|---| | Server | mail.yourdomain.com | | Port | 465 | | Encryption method | SSL/TLS |

Step 5: Enter Password

  1. Enter the password for your email account (the same one you set in cPanel)
  2. Check "Remember my credentials"
  3. Click Connect

Step 6: Accept the Certificate (If Prompted)

If a security certificate warning appears, this is normal for self-signed certificates:

  1. Read the certificate details — the server name should match mail.yourdomain.com or your hosting server's hostname
  2. Click Yes to accept the certificate
  3. Optionally check "Don't ask me about this again"

Step 7: Verify Connection

Outlook will test both the incoming and outgoing connections. If both show green checkmarks:

  1. Click Done
  2. Your inbox will start syncing emails

If you see errors, refer to the troubleshooting section below.

Configuring Microsoft 365 (Outlook for Microsoft 365)

Microsoft 365's Outlook has a slightly different interface. Here are the steps:

Step 1: Add Account

  1. Open Outlook
  2. Click File → Add Account
  3. Enter your email address: info@yourdomain.com
  4. Click Advanced options → check "Let me set up my account manually"
  5. Click Connect

Step 2: Select IMAP

Choose IMAP from the account type options.

Step 3: Enter IMAP Settings

Enter these exact values:

Incoming Mail Server Settings: Server: mail.yourdomain.com Port: 993 Encryption: SSL/TLS Require logon using SPA: Unchecked Outgoing Mail Server Settings: Server: mail.yourdomain.com Port: 465 Encryption: SSL/TLS Require logon using SPA: Unchecked

Critical: Make sure "Require logon using Secure Password Authentication (SPA)" is unchecked for both incoming and outgoing. This is the most common cause of authentication failures.

Step 4: Complete Setup

  1. Enter your password when prompted
  2. Accept any certificate warnings
  3. Click Done to finish

Configuring Outlook on Mobile (iOS and Android)

Outlook App for iOS

  1. Download Microsoft Outlook from the App Store
  2. Open the app and tap Add Account
  3. Enter your email address and tap Continue
  4. When asked "What kind of account is this?", select IMAP
  5. Enter the settings:
    • Incoming server: mail.yourdomain.com
    • Incoming port: 993
    • Security type: SSL/TLS
    • Outgoing server: mail.yourdomain.com
    • Outgoing port: 465
    • Security type: SSL/TLS
  6. Enter your password and tap Sign In
  7. Allow notifications when prompted

Outlook App for Android

  1. Download Microsoft Outlook from the Play Store
  2. Open the app and tap Add Account → Add Email Account
  3. Enter your email address
  4. Tap Continue → select IMAP
  5. Enter the same server settings as iOS (above)
  6. Tap Sign In

Using the Built-in Mail App (Alternative)

If you prefer not to install the Outlook app, both iOS and Android have built-in mail apps:

iPhone Mail:

  1. Go to Settings → Mail → Accounts → Add Account
  2. Tap Other → Add Mail Account
  3. Enter your name, email, password, and description
  4. Select IMAP and enter the server settings

Android Gmail App:

  1. Open Gmail → tap your profile icon → Add another account
  2. Select Other
  3. Enter your email address → select Personal (IMAP)
  4. Enter the server settings

Complete Server Settings Reference Table

Here is the definitive reference for all Pakish email server settings:

| Setting | IMAP (Recommended) | POP3 (Alternative) | |---|---|---| | Incoming Server | mail.yourdomain.com | mail.yourdomain.com | | Incoming Port | 993 | 995 | | Incoming Encryption | SSL/TLS | SSL/TLS | | Outgoing Server (SMTP) | mail.yourdomain.com | mail.yourdomain.com | | Outgoing Port | 465 | 465 | | Outgoing Encryption | SSL/TLS | SSL/TLS | | Username | Full email address | Full email address | | SPA Required | No | No |

Alternative SMTP Port: If port 465 is blocked by your ISP (some Pakistani ISPs block it), use port 587 with STARTTLS encryption instead.

Testing Your Configuration

After setup, verify everything works correctly:

Test Sending

  1. Compose a new email to your personal Gmail or Yahoo account
  2. Send the email
  3. Check if it arrives in the recipient's inbox (not spam)

Test Receiving

  1. Reply to the test email from your personal account
  2. Check if it appears in your Outlook inbox within 1–2 minutes

Test Folders

  1. Create a folder in Webmail (login at yourdomain.com:2096)
  2. Check if the folder appears in Outlook after a sync (click Send/Receive All Folders)
  3. Move an email to the new folder in Outlook — check if it moves in Webmail too

If all three tests pass, your configuration is complete and working correctly.

Troubleshooting Common Connection Issues

Error: "Outlook cannot connect to the server"

Causes and fixes:

  1. Wrong server name: Ensure you are using mail.yourdomain.com — not smtp.yourdomain.com or imap.yourdomain.com
  2. Wrong port: IMAP must use 993, SMTP must use 465 (or 587 with STARTTLS)
  3. Firewall blocking: Some corporate networks block email ports. Try connecting on a mobile hotspot to test
  4. DNS not propagated: If your domain was recently set up, DNS may not have propagated yet. Wait 24–48 hours or try using the server hostname instead

Error: "The server you are connected to is using a security certificate that cannot be verified"

This appears when the SSL certificate on the mail server does not match your domain name. This is common with shared hosting where the server uses its own hostname certificate.

Fix options:

  1. Click Yes to accept the certificate — this is safe on Pakish servers
  2. Use the server hostname (shown in your welcome email) instead of mail.yourdomain.com as the server address
  3. Contact Pakish support to request a domain-specific mail certificate

Error: "Sending test e-mail message: The server does not support the connection encryption type"

This means you selected the wrong encryption type.

Fix: Go to File → Account Settings → double-click your account → More Settings → Advanced tab. Ensure:

  • Incoming (IMAP): Port 993, Encryption: SSL/TLS
  • Outgoing (SMTP): Port 465, Encryption: SSL/TLS

Emails Are Going to Spam

If emails you send from Outlook are landing in recipients' spam folders:

  1. Check your domain's SPF record — it should include your hosting server. Contact Pakish support to verify
  2. Ensure DKIM is enabled in cPanel → Email → Authentication
  3. Set up a DMARC record — a basic policy is: v=DMARC1; p=none; rua=mailto:admin@yourdomain.com
  4. Avoid using large attachments or link-heavy emails in your first few sends — build sender reputation gradually

Frequently Asked Questions

Can I use the same email in both Outlook and Webmail simultaneously?

Yes, because IMAP keeps everything on the server. You can read emails in Outlook on your laptop, reply in Webmail from a browser, and check the same thread on your phone's Outlook app. All changes sync across all devices within 1–5 minutes.

What is SPA (Secure Password Authentication) and should I enable it?

SPA is a Microsoft-specific authentication protocol that is NOT supported by cPanel mail servers. Always keep SPA unchecked in both incoming and outgoing settings. If SPA is enabled, Outlook will fail to authenticate with your mail server and show repeated password prompts.

How do I add multiple email accounts in Outlook?

Go to File → Add Account and repeat the setup process for each email address. Outlook supports unlimited accounts. Each account appears as a separate folder tree in the left sidebar. You can set any account as the default for sending new emails.

My ISP blocks port 465. What should I do?

Some Pakistani ISPs (particularly PTCL in certain regions) block SMTP port 465. Use port 587 with STARTTLS encryption instead. In your Outlook account settings, change the outgoing server port from 465 to 587 and change the encryption method from SSL/TLS to STARTTLS.

How often does Outlook sync with the server?

By default, Outlook checks for new emails every 30 minutes for IMAP accounts. To change this: Go to File → Options → Advanced → Send/Receive → Send/Receive Groups → Define Send/Receive Groups. Set the schedule to as low as 1 minute for near-instant email notification. You can also click Send/Receive All Folders (F9) to force an immediate sync.

Can I migrate my existing emails from Webmail to Outlook?

Yes, when you set up Outlook with IMAP, all your existing emails, folders, and sent items from Webmail will automatically sync to Outlook. There is no separate migration step needed. The initial sync may take several minutes if you have thousands of emails.

PS

About the Author

Pakish Support Team

The Pakish Support Team provides 24/7 technical assistance, hosting tutorials, and knowledge base articles to help Pakistani businesses manage their web presence with confidence.

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