Expert Technical Support When You Need It Most.
Get help with hosting, WordPress, email and server issues through an agreed support task. Submit a ticket or book an attended remote session in advance.
Before booking or requesting support, read the service terms. Payment covers the agreed task and purchased work. Extra scope requires an estimate and approval; original obligations and applicable rights remain protected. Pro Support Terms & Remote Assistance
Why Choose Premium Support?
Work with our engineers on a defined task, with assessment, an approved estimate, verification and documented next steps. We explain what can be achieved within the purchased work.
Premium Support Offerings
Specialist assistance within the scope agreed for your engagement.
WordPress Bug Fixes
Assessment and agreed repairs for plugin conflicts, white screens and database errors.
Comprehensive Security Scans
Manual checks for malware, suspicious files and vulnerabilities within the agreed scope.
Page Speed Enhancements
Assess performance and make approved WordPress optimisations; results depend on the site and environment.
Website Modifications
Agreed design, functionality or theme changes, with risks and scope confirmed first.
Anti-Hacking & Recovery
Assess compromised sites and agree containment or recovery steps. Full recovery cannot be guaranteed.
Email, DNS & SSL Rescue
Diagnose email delivery, DNS records, certificate errors and domain configuration; agree and verify changes.
Premium Support Pricing
Live sessions and ticket-based work have separate rates. Prices exclude applicable taxes unless marked inclusive. Extra work needs an estimate and your approval.
Before booking or requesting support, read the service terms. Payment covers the agreed task and purchased work. Extra scope requires an estimate and approval; original obligations and applicable rights remain protected. Pro Support Terms & Remote Assistance
The client portal records your explicit terms acceptance for the requested slot. Staff checks availability before confirmation. Review and accept invoice-specific scope and charges before payment; remote access requires separate permission.
Live Remote Support & Consultancy
Scheduled, attended assistance via Google Meet, AnyDesk or TeamViewer. The agreed task determines the work and permissions needed.
60-minute session · minimum 72 hours notice · request up to 30 days ahead · daily 18:00–03:00 Pakistan time (crosses midnight). A request is not confirmed until staff approves the slot and sends the Calendar invitation.
1st Hour
First Hour
Live, attended support or consultancy via Google Meet, AnyDesk or TeamViewer for the agreed task.
Pro Support Terms & Remote AssistanceRequest a Remote SessionAdditional Hour
Each Extra Hour
Additional live work only after a disclosed estimate and your approval. No automatic overtime.
Pro Support Terms & Remote AssistanceRequest a Remote SessionSession Prep Checklist
Before we connect
Use the agreed attended tool, close private applications, enter passwords yourself and grant only task-required permissions. Revoke temporary access afterwards.
Pro Support Terms & Remote AssistanceReview Terms & PrepareTicket-Based / Offline Support
Work through a ticket without a scheduled attended session. Offline does not mean an on-site visit. These rates do not apply to live sessions.
Little Support
Up to 10 Minutes
Perfect for quick fixes, a single question, or a brief diagnostic session.
Pro Support Terms & Remote AssistanceGet Offline SupportOne-Time Support Ticket
For the First Hour
Ideal for complex issues, comprehensive security checks, or full page-speed audits.
Pro Support Terms & Remote AssistanceGet Offline SupportExtended Support
Each Additional Hour
Ticket-based work after the first hour, billed per additional hour only after an estimate and approval.
Pro Support Terms & Remote AssistanceGet Offline Support⚠️ You must be logged in to your client portal before submitting a support ticket.
How It Works
Agree the task, approve the estimate, then review the work and next steps.
Submit a Request
Describe the issue through the portal without passwords, recovery codes or unrelated sensitive data.
Assessment
We assess the request and propose scope, deliverables, risks and a time estimate.
Approval & Payment
Review the terms, estimate and charges; approve the scope before payment and work.
Expert Assistance
Work starts at the agreed time with required authorization and reasonable care and skill.
Follow-Up
We verify the agreed work and document findings, any outstanding obligations and next steps.
Verification & Documented Next Steps
We verify the agreed work and document findings and next steps. If original work was incomplete or incorrect, we review it under the original obligations and applicable rights. A paid engagement does not include lifetime support or unlimited repeat sessions.
Pro Support Terms & Remote AssistanceContact Premium Support TeamPremium Support FAQs
Questions about our Pro Support plans.
Pro Support Pakistan — Pakish dot NET vs Alternatives
Why businesses choose Pakish dot NET Pro Support for critical WordPress and hosting issues.
Swipe horizontally to compare all columns.
| Feature | Pakish.NET | Fiverr Freelancer | In-House IT Staff |
|---|---|---|---|
| Initial ticket acknowledgment | Typical target: 15–30 minutes in business hours; live sessions booked separately | Hours to days | Business hours only |
| WordPress Expert Level | Included | Varies | Varies |
| Server Access & cPanel Knowledge | Included | Partial | Partial |
| Bilingual Support (Urdu/English) | Included | Varies | Limited |
| JazzCash / Bank Transfer Payment | Included | Not included | Not included |
| Pricing | From PKR 3,000 | USD 10–1,000+ | Full salary |
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