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JetBackup 5 is a backup and restore tool integrated into cPanel that stores scheduled snapshots of your hosting account. To recover data, open JetBackup 5 in cPanel, click Browse Backups, select a restore point, and choose whether to restore data back to your account or download a copy locally. Restoring overwrites live data — always confirm you are not replacing newer production content.
New to cPanel backups? See the cPanel beginner's guide for Backup Wizard basics.
| Checklist item | Why it matters | |---|---| | Identify what to recover | File, database, email, or full account | | Note the incident time | Pick a restore point before the problem occurred | | Export current data | Preserve newer orders, posts, or emails if needed | | Maintenance window | Restores can briefly affect live traffic |
Create or confirm a usable backup first. Availability and limits may vary by hosting plan or server configuration.
JetBackup 5 runs on the hosting server and captures periodic backups of account data — typically including home directory files, databases, and email accounts depending on server configuration. You access it from cPanel without installing separate software.
It complements (but does not replace) manual backups via Backup Wizard or downloads through File Manager.
If no restore points appear, your plan may not include JetBackup snapshots or backups may still be provisioning. Contact Pakish support rather than guessing.
| Approach | When to use | Risk | |---|---|---| | Selective restore | One file, one database, one mailbox | Lower — targeted recovery | | Full home directory restore | Widespread file corruption or hack | High — overwrites many files | | Download only | Forensics or offline archive | None to live data |
Prefer selective restore whenever possible.
public_html/wp-content/themes/)username_wpdb)Update wp-config.php only if database name or credentials changed (uncommon for same-account restore).
If your JetBackup interface lists Email backups:
Email restore availability depends on server configuration. If email restore is not listed, contact support for mailbox recovery options.
JetBackup primarily covers account data (files, databases, email). DNS zone records are usually managed in Zone Editor. SSL certificates are reissued via AutoSSL or SSL/TLS Status — see SSL troubleshooting. Cron jobs can be recreated in Cron Jobs if not included in your backup type list.
| Problem | Cause | Fix | |---|---|---| | No restore points | Plan or backup job not configured | Contact support; use manual Backup Wizard | | Restore failed | Disk full or permission issue | Check disk usage; retry or contact support | | Site still broken | Wrong restore point or partial restore | Try earlier point; restore missing database too | | White screen after restore | PHP or plugin mismatch | See WordPress WSOD fixes | | Database connection error | Wrong credentials in wp-config | Verify database name/user in cPanel → Manage My Databases |
Contact support if restore jobs fail repeatedly, no restore points exist for your account, you need a server-administrator restore, or you are unsure whether a full restore will overwrite critical data. Visit /support or open a ticket at my.pakish.net.
Download saves a backup copy to your computer without changing live hosting data. Restore writes backup data back into your account and can overwrite current files, databases, or mailboxes.
Yes. JetBackup 5 supports selective restore for many backup types. Open Browse Backups, choose the backup date, select the item type, and restore only the file, database, or mailbox you need.
Yes. A database restore replaces the current database with the backup version from the selected restore point. Export a current database dump first if you need to preserve recent changes.
Restore points depend on your hosting plan and server backup configuration. Availability and limits may vary by hosting plan or server configuration. Contact Pakish support if no backups appear.
JetBackup 5 provides scheduled restore points managed on the server. Backup Wizard is for manual on-demand backups you create and download yourself. Use JetBackup for recovery; use Backup Wizard before major changes as an extra safety copy.
Protect your site with Pakish shared hosting including JetBackup 5 and expert recovery support via /support.