Pro Support ki Sharaait aur Remote Madad
Yeh service ki sharaait 15 October 2026 se tay hone wale Pro Support kaam ke liye general Terms, Privacy Policy aur Refund & Cancellation Policy ke saath lagu hain. Pehle se kiye gaye customer commitments kam nahi hote. Qanooni huqooq aur alag se tay warranties ya SLAs mehfooz hain.
1. Tay shuda scope aur khareeda gaya kaam
Paid engagement sirf purchase se pehle tay kiye gaye task aur khareede gaye kaam ko cover karti hai. Is mein lifetime support, unlimited repeat sessions, musalsal monitoring ya RDP, device, network ya application ke hamesha theek rehne ki guarantee shamil nahi. Payment se pehle systems, matlooba nateeja, deliverables aur exclusions likhit taur par tay karein. Alag warranties aur SLAs barqarar hain.
2. Live aur ticket par kaam ki alag qeemat
Google Meet, AnyDesk ya TeamViewer par live remote support ya consultancy ka pehla ghanta PKR 28,000, aur har additional ghanta PKR 14,000 hai. Alag ticket-based/offline One-Time Support Ticket ka pehla ghanta PKR 15,000, aur Extended Support ka har additional ghanta PKR 10,000 hai. Little Support ticket kaam ke 10 minutes tak PKR 3,000 hai. Offline ka matlab scheduled attended session ke baghair ticket par kaam hai, on-site visit nahi. Ticket rates live session par lagu nahi. General Terms ke mutabiq applicable taxes alag hain jab tak likhit taur par inclusive na hon. Extra kaam aur charges se pehle estimate aur customer approval zaroori hai; automatic overtime ya naya rounding rule nahi.
3. Waqt tay karna aur jawab ki tawaqqaat
Maujooda calendar mein 60-minute session, kam az kam 72 hours notice aur 30-day booking horizon hai. Rozana 18:00–03:00 Pakistan time availability agle din ki raat tak jati hai; slot aur appointment confirmation zaroori hain. Requests 24/7 jama ho sakti hain. Initial ticket response ka aam target business hours mein 15–30 minutes aur bahar ek ghante se kam hai; yeh acknowledgment target hai, resolution guarantee ya foran live engineer nahi. Request acknowledgment appointment confirmation nahi. Alag response commitment likhit taur par confirm karein.
4. Ehtiyat, tashkhees aur tasdeeq
Pakish tay shuda kaam munasib ehtiyat aur maharat se karega, masla assess karega, approach tay karega, kiye gaye kaam ki tasdeeq aur findings aur next steps document karega. Diagnosis tab deliverable hai jab pehle se tay ho; promised repair ko khamoshi se diagnosis mein nahi badla ja sakta. Khareede gaye kaam mein repair mukammal na ho to findings, baqi zimmedariyan aur next steps samjha kar hi extra scope ki approval mangi jayegi.
5. Dobara masla aur asal zimmedariyan
Baad ka masla ISP ya network, devices, updates, configuration changes ya third-party services se mutaliq ho sakta hai. Dobara masla aana customer ki ghalti ya nayi wajah ka saboot nahi. Pehle evidence assess karte hain. Naya masla, badla environment ya extra scope assessment, estimate aur approval ke baad naya paid session talab kar sakta hai. Asal kaam na-mukammal ya ghalat ho to original obligations aur qanooni huqooq ke tehat review aur durust karte hain; pehle se wajib kaam poora karne ke liye automatically dobara charge nahi. Koi naya free follow-up period ya unlimited support wada nahi.
6. Aap ki ijazat se aarzi rasai
System aap ka ho ya aap ko access ki ijazat dene ka ikhtiyar ho. Default access attended, temporary aur least-privilege hai. Sirf task ki zaroori permissions dein; aap session dekh aur band kar sakte hain. Persistent ya unattended access ke liye alag explicit agreement zaroori hai. Booking, ticket ya page visit system access ki ijazat nahi. Session ke shuru mein access aur allowed actions confirm karein.
7. Aap ki khufia aur zaati maloomat ka tahaffuz
Secure attended tools mein passwords khud enter karein. Passwords, recovery codes, API keys, payment details ya ghair-mutaliqa sensitive data ordinary tickets, chats, screenshots ya URLs mein na bhejein. Zaroorat par temporary restricted account use karein, private apps band karein aur baad mein temporary access revoke karein. Admin access sirf task ki zaroorat aur aap ki approval par dein. Yeh website remote credentials collect, sessions record ya remote-control software install nahi karti.
8. Mehfooz naqal, khatre aur tabdeeli ki ijazat
Data, configuration, access ya availability badalne se pehle systems, backup ki zimmedari, aham risks aur customer authorization confirm karein. Backup creation ya recovery included hai ya nahi, pehle likhit taur par tay karein; automatically included nahi samjhein. Backup par bharosa karne se pehle us ki halat aur suitability check karein; mumkin ho to rollback approach rakhein. Tamam data recovery ki guarantee nahi. Customer ki backup zimmedari careless work ka bahana nahi. Unsafe, ghair-qanooni ya out-of-scope request wajah aur next steps ke saath pause ho sakti hai.
9. Raazdari aur records
Sirf agreed task ki zaroori maloomat tak access rakhein aur Privacy Policy aur alag confidentiality obligations ke mutabiq raazdari se handle karein. Ticket aur billing records policy mein bayan qanooni, billing, security ya dispute purposes ke liye retain ho sakte hain; session khatam hone par har record foran delete nahi hota. Data rights aur deletion request ke liye Privacy Policy dekhein.
10. Zimmedari aur qanooni huqooq
Pakish agreed support munasib ehtiyat aur maharat se karega. Session agreed scope se bahar systems, networks, devices ya third-party services ki ongoing warranty nahi banata. Reported loss ki zimmedari us ki wajah, agreed obligations aur applicable law par depend karti hai. In sharaait se woh huqooq, remedies ya liability exclude ya limit nahi hoti jinhein qanoonan exclude ya limit nahi kiya ja sakta.
11. Refund aur cancellation
Maujooda Refund & Cancellation Policy ke commitments aur mandatory remedies mehfooz hain. Hosting ki money-back guarantee automatically Pro Support ki guarantee nahi. Yeh sharaait blanket nonrefundability, no-show fees, cancellation deadline ya penalties nahi banatin. Service ka koi business term unspecified ho to restriction assume karne ke bajaye purchase se pehle likhit taur par wazeh karein. Na-mukammal ya ghalat kaam original ticket par review ke liye batayein; billing aur refund ke sawalat Refund Policy mein diye gaye rabte se bhej sakte hain.
12. Khareedne se pehle parhein aur rasai ki alag ijazat dein
Calendar ya ticket portal use karne se pehle yeh sharaait aur linked policies parhein. External calendar aur portal ka apna confirmation aur acceptance process hai; yeh marketing website wahan acceptance record nahi karti. Payment ya kaam se pehle scope, charges aur applicable terms likhit taur par confirm karein. Remote access ke liye agreed task ki alag explicit ijazat zaroori hai. Page visit, unchecked control ya sirf booking remote access ki ijazat nahi.
In sharaait ke bare mein sawalat: General Sharaait