Refund aur cancellation ke qawaid

1. Money-back guarantee aapko kaise milti hai — conditions yahan hain

Pakish dot NET eligible hosting plans (Shared Hosting, WordPress Hosting, Business Hosting) par poora 30-day money-back guarantee deta hai. Agar pehli purchase ke 30 din ke andar service se satisfaction na ho, hum hosting fees ka 100% refund karenge — in sharaayat ke sath: (a) account AUP ya Terms violation ki wajah se terminate na hua ho; (b) aap ne writing mein refund maanga ho (email: billing@pakish.net); (c) request verify hone ke baad 5–7 business days mein process ho; (d) trial period mein excessive resource abuse ya security violation na hui ho.

2. Jin services ka refund nahi milta

Neeche di services clearly non-refundable hain — kisi bhi wajah se wapas nahi milengi:

• •Domain registrations aur renewals (ICANN registry mein provision hone ke baad)
• •SSL certificates (issue aur install hone ke baad)
• •Premium add-ons jaise backups, Gitcoin, malware scan, spam filter aur advanced firewalls — in ka refund nahi milta bilkul

3. Refund request kaise karein

30-day window ke andar refund maangne ke liye yeh steps follow karein:

1. billing@pakish.net par email bhejein — invoice number aur account username ke sath
2. Refund maangne ki mukhtasir wajah likhein
3. Hamari billing team check karke batayegi ke aap eligible ho aur request mil gayi hai
4. Approve hone par refund 5–7 business days mein aapke original payment method par process hoga

4. Refund kab nahi milta — conditions

In cases mein refund available nahi:

• •
  Violation par terminate hue accounts

  Agar aapka account AUP violations (spam, malware, DDoS, illegal content) ki wajah se terminate hua, to service quality se qata nazar koi refund nahi milega.

• •
  30 days ke baad ki services

  Pehli purchase se 30 days baad bheji gayi refund requests deny hongi. 30-day period invoice date se shuru hota hai — service activation date se nahi.

• •
  Renewal aur upsells

  Auto-renewed domains, renewed hosting plans, aur pehli purchase ke baad khareede gaye add-ons non-refundable hain. Charges se bachne ke liye renewal date se pehle auto-renewal cancel karna zaroori hai.

5. Cancellation kaise hoti hai

Aap kabhi bhi WHMCS client portal se cancellation request bhej kar ya billing@pakish.net email karke service cancel kar sakte hain. Cancellation foran effective hoti hai. Prepaid hosting plans ke unused time ka refund nahi milta (maslan 30-day plan ke 10 din baad cancel karne par baqi 20 din forfeit). Lekin cancellation ke baad aapka data 30 days tak retain rehta hai. Poora data permanently delete karwane ke liye email se destruction request karein. Jahan refund applicable ho, eligibility original purchase date se decide hoti hai — cancellation date se nahi.