Incident aur status communication kaise hoti hai
Jab platform issues kai customers ko affect karein, hum support channels se updates post karte hain aur jahan mumkin ho impacted accounts se direct communication karte hain.
Incident ke dauran
Agar aapki service affect ho to ticket kholein. Jaise maloomat milti jaye, hum root cause, mitigation aur resolution timelines par status updates dete hain.
Resolution ke baad
Significant events ke liye post-incident summaries share ho sakte hain. SLA credits wale customers ko Refund Policy ke mutabiq request karni chahiye.